Privacy Policy

Effective Date: February 28, 2026
Last Updated: February 28, 2026

1. Introduction

Welcome to Solaris. This Privacy Policy explains how Netflyp Sdn Bhd ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website solaris-ai.xyz and use our desktop application and related services (collectively, the "Service").

Netflyp Sdn Bhd
Registration Number: 1387893-K
Company Type: Private Limited Company
Incorporated in: Malaysia
Website: solaris-ai.xyz
Contact Email: solaris-ai.outlook.com

This Privacy Policy applies to all users of the Service, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

Account Information: Name, email address, password, and other registration details
Contact Information: Phone number, address (if provided)
Payment Information: Billing address, credit card details (processed through secure third-party payment processors)
Profile Information: Profile picture, bio, preferences, and settings

2.2 Usage Data

We automatically collect certain information when you access and use our Service:

Log Data: IP address, browser type, Internet service provider, date and time, referring/exit pages, and clickstream data
Device Information: Device type, operating system, unique device identifiers, and mobile network information
Usage Patterns: Features used, time spent, interactions with AI models, and content created

2.3 Content and Communications

User-Generated Content: Documents, messages, tasks, and other content you create or upload
Communication Data: Messages sent through our platform, support inquiries, and feedback
AI Interaction Data: Your conversations with AI models, prompts, and generated responses

2.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information:

Authentication Cookies: To maintain your logged-in status
Preference Cookies: To remember your settings and preferences
Analytics Cookies: To understand how you use our Service
Marketing Cookies: To deliver relevant advertisements and content

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Service Provision

To provide, maintain, and improve our Service
To process and fulfill your requests and transactions
To provide customer support and respond to your inquiries
To manage your account and provide personalized features

3.2 Communication

To send you technical notices, updates, security alerts, and support messages
To communicate with you about products, services, and promotional offers
To respond to your comments, questions, and requests

3.3 Analytics and Improvement

To monitor usage of the Service and analyze trends
To improve the design and functionality of our Service
To develop new features, products, and services
To conduct research and analysis to improve our AI models

3.4 Legal and Security

To detect, prevent, and address technical issues
To protect the rights, property, and safety of our users and the public
To comply with legal obligations and enforce our Terms of Service

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

Payment Processors: To handle subscription payments and billing
Cloud Infrastructure Providers: To host and maintain our Service
Analytics Providers: To analyze usage patterns and improve our Service
Email Service Providers: To send transactional and marketing emails

4.2 Legal Requirements

We may disclose your information when required by law or in good faith belief that such action is necessary to:

Comply with legal obligations
Protect and defend the rights or property of Netflyp Sdn Bhd
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of users of the Service or the public

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, user information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encryption: Data is encrypted in transit and at rest using industry-standard encryption protocols
Access Controls: Only authorized personnel have access to your information
Regular Security Audits: We conduct regular security assessments and audits
Data Minimization: We collect only the information necessary for our stated purposes

However, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Account Information: Retained while your account remains active
Usage Data: Retained for analytical purposes and to improve our Service
Content: Retained until you delete it, subject to backup and legal retention requirements
Legal Requirements: Some information may be retained longer to comply with legal obligations

7. Your Rights and Choices

Under applicable data protection laws, you have the right to:

7.1 Access and Correction

Access your personal information we hold
Request correction of inaccurate or incomplete information
Update your account information at any time

7.2 Data Portability

Request a copy of your personal information in a structured, machine-readable format
Transfer your data to another service provider where technically feasible

7.3 Deletion

Request deletion of your personal information, subject to certain legal and operational requirements
Delete your account and associated data through your account settings

7.4 Marketing Communications

Opt out of receiving marketing communications from us
Manage your email preferences through your account settings or by contacting us

8. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of Malaysia. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

9. Children's Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

Posting the new Privacy Policy on this page
Sending you an email notification of material changes
Displaying a prominent notice on our Website

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: solaris-ai.outlook.com
Website: solaris-ai.xyz
Company: Netflyp Sdn Bhd (Registration No: 1387893-K)

For data protection inquiries, please include "Privacy Policy Inquiry" in your email subject line.

By using Solaris, you acknowledge that you have read, understood, and agree to this Privacy Policy.